Privacy Policy

1. Introduction and Commitment to Privacy

LawGlitch ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our website, platform, and related services (collectively, the "Service"). Please read this privacy policy carefully. Your use of our Service indicates you accept the practices described in this policy.

2. Information We Collect

Account and Profile Information:

• Name, email address, phone number, and professional credentials
• Professional background, expertise, and qualifications
• Portfolio content, work samples, and case studies you provide
• Custom domain and branding information
• Profile photos, credentials, certifications, and professional verification documents

Booking and Transaction Data:

• Client booking requests and appointment schedules
• Payment and billing information (processed securely through payment providers)
• Session records and consultation history

Communication Data:

• Messages, emails, and communications between professionals and clients
• Support inquiries and customer service interactions
• Feedback, testimonials, and reviews

Technical Data:

• IP address, device information, and browser type
• Login times, access logs, and platform usage patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Create, maintain, and secure your account and portfolio
• Facilitate bookings, payments, and client-professional interactions
• Provide technical support and customer service
• Send service-related updates, billing notifications, and administrative information
• Improve, optimize, and debug our Service
• Develop new features, tools, and services
• Personalize your user experience
• Comply with legal obligations and enforce our Terms and Conditions
• Prevent fraud, abuse, and security breaches
• Analyze platform usage and conduct research (with anonymized data)

4. Information Sharing and Disclosure

We DO NOT sell, rent, or trade your personal information.

However, we may share information in the following circumstances:

• Client Directory: Your professional profile, services, and qualifications are visible to clients searching the platform
• Service Providers: We share necessary information with payment processors, hosting providers, and email service providers to deliver our Service
• Legal Compliance: We disclose information when required by law, court order, or government request
• Business Transfers: In the event of acquisition, merger, or sale of assets, information may be transferred as part of the transaction
• Fraud Prevention: We may share information to investigate and prevent fraudulent or unlawful activities

5. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing and authentication protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training and confidentiality agreements

Important: While we implement robust security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and account access.

6. User Content and Client Communications

You retain full responsibility for:

• Content you publish on your portfolio website
• Accuracy, legality, and compliance of your content with applicable laws
• Client communications and data you collect through your portfolio
• Compliance with data protection regulations (GDPR, CCPA, etc.) in your jurisdiction
• Ensuring clients provide informed consent for data collection

LawGlitch provides the technical platform; you are the data controller for information collected through your portfolio. You should maintain a separate privacy policy for clients explaining your data practices.

7. Third-Party Services and Integrations

Our Service may integrate with third-party tools including:

• Payment processors (Stripe, PayPal, etc.)
• Email providers and communication tools
• Analytics platforms
• AI extensions and automation tools
• Calendar and scheduling applications

These third parties have their own privacy policies. We are not responsible for their practices. We encourage you to review their privacy policies before integrating their services.

8. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

• Maintain your login session and remember preferences
• Analyze platform usage and user behavior
• Provide personalized content and recommendations
• Track advertising effectiveness

You can control cookie settings through your browser, though disabling cookies may affect Service functionality. We do not track you across third-party websites.

9. Data Retention

We retain your information as follows:

• Active Accounts: Retained for the duration of your account and our business relationship
• Deleted Accounts: Deleted within 30 days unless legally required to retain
• Backups: May be retained for up to 90 days for disaster recovery purposes
• Legal Holds: Retained as long as required by law or legal proceedings

10. Your Privacy Rights

You have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Request your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Grievance: Lodge a complaint with your local data protection authority

To exercise these rights, contact us at mail@lawglitch.in

11. Age Restrictions

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will delete it immediately. If you believe a child has provided information to our Service, please contact us immediately.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to such transfers and the processing of your information as described in this Privacy Policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to delete personal information collected from you
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising your rights

To exercise CCPA rights, submit a request to mail@lawglitch.in

14. European Privacy Rights (GDPR)

If you are located in the European Union, your information is protected under the General Data Protection Regulation (GDPR). You have rights including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure under certain circumstances
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

Our legal basis for processing is your consent and legitimate business interests. Contact mail@lawglitch.in to exercise these rights.

15. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by email or prominent notice on our website. Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: mail@lawglitch.in